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What should I do if I experience latency or lag? (PC)

If you experience frequent latency/lag while playing VEGA Conflict on your PC, the first step would be to run a Traceroute and generate a Ping Report.

What is a Traceroute?

A traceroute is a utility that records the route between your computer and our KIXEYE game servers. Traceroutes will tell you how many routers your packets travel through, and how long it takes for them to travel between routers.

How do I run a Traceroute?

Select Start → Programs → Accessories → Command Prompt

Enter the word tracert, followed by a space, then pingcheck.vc.kixeye.com

What is a Ping Report?

A Ping Report is the file containing the results of the ping tool. The ping tool will track how long it takes for packets to reach our servers over several minutes so that we can see how your connection performs over that time.

How do I run a Ping Report?

You can use the same command prompt from above to generate the Ping Report.

Enter the following command into the prompt: ping pingcheck.vc.kixeye.com -n 500 > %userprofile%\desktop\PING_REPORT.txt 

This will take about 10 minutes to run. The input prompt will return after it has finished.

Once it's done, there will be a file on your desktop called PING_REPORT.txt. 

What do these numbers indicate?

Each number is test (the traceroute runs each 3 times, the ping test runs every second) and represents how many milliseconds it took the connection to respond.

Check for times between hops that are greater than 100 ms

  • Low numbers are better

  • 100 ms can be indicative of lag or some latency

  • 300 ms+ in connection can indicate a severe problem in gameplay

  •  *** which indicate that your request has timed out and mean that some packets could be dropped from your connection to ours and could also directly influence gameplay 

What do I do now?

If you have had problems with latency or connectivity in VEGA Conflict and have completed a traceroute and a ping test, you may send a screenshot of your traceroute results, attach the PING_REPORT.txt file to the ticket, and an agent can help you look through your numbers. 

If you see several high numbers and asterisks you may need to call your Internet Service Provider. They can use this information to help diagnose if there is a problem on their end or if there might be a better internet option for your gaming needs. 

 

 
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