In VEGA Conflict, players have the ability to link their Base to multiple login methods. This allows you to play the same base from multiple platforms (iOS, Android, KIXEYE.COM, Facebook, and/or Steam). While the account linking process is relatively simple, there are times it may become difficult or you may need us to step in when linked incorrectly.
Account Linking Log In Basics
When a player first begins VEGA Conflict, they are offered a variety of platforms through which to play. Different platforms offer different login methods. The current list is as follows:
- iOS - can choose to login through GameCenter, KIXEYE.COM, Facebook, or Guest (no login credentials)
- Android - can choose to login through Google+, KIXEYE.COM, Facebook, or Guest
- Steam - can use Steam
Once you have established a login method, you can access your base from any platform on this list that offers their original login method as an option. If the player wishes to access their game from a different platform that does not allow them to use their originally established login method, they will need to initiate an account link.
Account Linking In Game
Initiating an account link can be done either from the base the player wants to keep or from the brand new base they do not want to keep.
Step 1 - Open the settings by clicking on your profile picture picture in the upper left hand corner of the screen, then selecting the "Account Linking" option.
On iOS/Android, this can be found by clicking the picture in the upper left hand corner of the screen, selecting Settings, then selecting "Account Management".
Step 2 - Linking from the base the player wishes to keep
If an account link is being done from the base you want to keep, simply choose the platform you wish to link to. A login screen will appear that will prompt you to enter your login information for that platform.
Upon entering this information, if there is no base already created at that location, the base will automatically be linked up.
If a base does already exist at that location, you will receive a series of prompts asking which account you would like to keep.
If no account exists for the email/password entered, the link will be denied.
Step 3 - Linking from the base the player does not wish to keep
You can follow the same account linking flow, the only difference being that you must choose to link to your original platform instead (i.e. started on KIXEYE.COM, signs in from iOS and chooses to link to KIXEYE.COM).
Common Account Linking Problems
What are the common problems you may run into? Here's a list:
- Player has lost access to their Facebook/Steam/GameCenter/Google+ account and wants to link over it with their new one.
- SOLUTION: Submit a ticket to customer support.
- Has followed the linking flow but when player hits 'confirm' their screen never stops loading.
- SOLUTION: This is normally performance related and can be resolved with some basic troubleshooting. However, check to see if a specific platform is having trouble.
- Accidentally overwrote the wrong account.
- SOLUTION: Submit a ticket to customer support.
- I thought that my gold transferred over during account linking.
- SOLUTION: You get the benefit in the account it was purchased. We are not able to transfer gold or other items between accounts.
- My account got compromised and the attacker linked to a platform I neither use nor own.
- SOLUTION: Submit a ticket to customer support